Insights
Stories from the SafariTip team
Thinking on tipping, hospitality, and building SafariTip.
Roadmap2 min read
What's next: skills and training in the Staff app
Great service earns great tips, so the next step for SafariTip is helping teams build the skills behind it, with training that lives right in the Staff app.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Operations2 min read
Five questions lodges ask before going cashless
From 'will guests tip less?' to 'what happens to our tip box?', these are the questions that come up most when lodges and operators consider cashless tipping.
Sarah Morris
Co-founder & Chief Commercial Officer
Payments2 min read
How we keep guest payments and data safe
Guests are trusting a QR code with their card details, which is exactly why security sits at the foundation of how SafariTip is built.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Operations2 min read
Rolling out cashless tipping? Start with your team
Cashless tipping works best when staff are on board from day one, and getting them there usually takes a few honest conversations rather than a big rollout plan.
Sarah Morris
Co-founder & Chief Commercial Officer
Product2 min read
Fair shares: the thinking behind team tips and staff scheduling
Splitting a tip sounds simple until a guest wants to thank 'the whole kitchen' and half of it was on leave that week, which is why fairness had to be designed into SafariTip rather than bolted on.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Product2 min read
Your tipping page should look like your lodge
Guests are far more likely to trust a tipping page that looks like the place they've been staying, which is why branding was never an afterthought for us.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Conservation2 min read
When guests tip, the wild can benefit too
Guests who fall in love with a place often want to give something back to it, so we made supporting conservation as easy as thanking the team.
Sarah Morris
Co-founder & Chief Commercial Officer
Guest experience2 min read
Turning happy guests into five-star reviews
The moment a guest tips is the moment they're most grateful, which makes it the perfect time to ask how their stay went.
Sarah Morris
Co-founder & Chief Commercial Officer
Payments2 min read
Why tips should never touch your revenue
Keeping tips completely separate from takings sounds like an accounting detail, but it shapes how quickly staff get paid, how much they receive, and how much they trust the process.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Industry2 min read
Tipping on a multi-day safari: a guide for tour operators
When a guide spends a week or more on the road with the same guests, tipping looks very different from a two-night lodge stay, and operators can make it a lot easier for everyone.
Sarah Morris
Co-founder & Chief Commercial Officer
Guest guide2 min read
How much should you tip on safari? A practical guide for guests
Who to tip, how to work out what to give, and when, with practical answers to the questions guests ask most before heading into the bush.
Sarah Morris
Co-founder & Chief Commercial Officer
Product2 min read
Designing a tipping flow that takes seconds
A guest standing at reception with a bag over one shoulder isn't going to download an app, so we designed SafariTip's tipping flow around one question: how few steps can it take?
Fabio Longano
Co-founder and Chief Product and Technology Officer
Industry2 min read
Cash is disappearing from safari travel, and tips are going with it
International guests carry less cash than ever, which leaves the people who make a safari special relying on a tipping system that no longer fits the way guests travel.
Sarah Morris
Co-founder & Chief Commercial Officer
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