Insights author
Fabio Longano
Co-founder and Chief Product and Technology Officer
Fabio's background is in digital strategy, product, and technology, helping businesses work out what to build and then designing and delivering the websites, platforms, and CRM systems to match. That mix of strategy and hands-on delivery is what building SafariTip calls for, since a tipping platform has to feel effortless to a guest while quietly handling payments, currencies, and settlements in the background.
As Chief Product and Technology Officer he leads everything we build, from a guest's first scan of a QR code to the dashboards, settlements, and Staff app that lodges and their teams rely on, and his focus is keeping it simple on the surface and solid underneath (so tipping takes guests seconds, and every tip lands exactly where it should).
Insights by Fabio
Roadmap2 min read
What's next: skills and training in the Staff app
Great service earns great tips, so the next step for SafariTip is helping teams build the skills behind it, with training that lives right in the Staff app.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Payments2 min read
How we keep guest payments and data safe
Guests are trusting a QR code with their card details, which is exactly why security sits at the foundation of how SafariTip is built.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Product2 min read
Fair shares: the thinking behind team tips and staff scheduling
Splitting a tip sounds simple until a guest wants to thank 'the whole kitchen' and half of it was on leave that week, which is why fairness had to be designed into SafariTip rather than bolted on.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Product2 min read
Your tipping page should look like your lodge
Guests are far more likely to trust a tipping page that looks like the place they've been staying, which is why branding was never an afterthought for us.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Payments2 min read
Why tips should never touch your revenue
Keeping tips completely separate from takings sounds like an accounting detail, but it shapes how quickly staff get paid, how much they receive, and how much they trust the process.
Fabio Longano
Co-founder and Chief Product and Technology Officer
Product2 min read
Designing a tipping flow that takes seconds
A guest standing at reception with a bag over one shoulder isn't going to download an app, so we designed SafariTip's tipping flow around one question: how few steps can it take?
Fabio Longano
Co-founder and Chief Product and Technology Officer
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